Shipping Policy
Shipping Policy
All orders are processed within 1 to 7 business days after being received. You will receive a notification when your order has shipped.
Tariff Policy
All products are shipped from our warehouse in Canada. As a result, customers in the US may be required to pay US tariffs. Paddle Gear will not pay any US tariffs on the customers behalf. Consequently, US customers should anticipate this as an added cost to the order. Please note, all orders shipped to the US are final sale.
Refused US Shipments
If a U.S. customer refuses delivery or instructs the courier to cancel or return a shipment, including due to tariffs, duties, or import fees, the order is not eligible for a refund. No refunds will be issued for refused or returned shipments to the US.
Shipping Rates
Shipping is calculated at checkout. Most products receive free shipping within Canada including all new inflatable SUPs. Hardboards and kayaks (excluding inflatable kayaks) have a flat rate across BC and Alberta. Shipping may not be available in all regions. Hardboard orders outside of BC and Alberta will have shipping calculated at checkout. Call 604-773-9807 for more information.
Local Delivery
Large products such as hardboards and kayaks qualify for free delivery in the Vancouver lower mainland. Please note, delivery is usually within a couple days, but there may be delays during peak season (April - August).
In-Store Pickup
You can always pick up your order at our store in Maple Ridge. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 5 business days. We will send you an email when your order is ready along with instructions.
Damage During Shipping
In the unlikely event of damage occurring during shipping, contact the shipping company to file a claim. Paddle Gear is not responsible for damage that has occurred during shipping. Shipped orders are not insured by Paddle Gear. Insurance on shipping can be arranged prior to shipment by Paddle Gear on the customers behalf. Shipped surfboards and hardboards are not eligible for insurance.
Cancellation of Shipped or Delivered Orders
Inflatable SUPs: If an order placed in Canada for an inflatable SUP is cancelled after an order has shipped, a flat shipping rate of $50 per board will be charged to the customer plus a restocking fee of $30 per board once the board is returned. The box must be sealed and unopened. The customer is responsible for returning the product to Paddle Gear and will not be compensated for return shipping. The customer has 14 days from the time they purchase the board to notify Paddle Gear of the cancellation and to ship or return the board. The cancellation fees will be reflected in the refund once the board is received.
Refusal of delivery or cancelation of shipment with the courier service by the customer does not entitle the customer to a full or partial refund.
All other shipped or delivered products including hardboards, bikes, kayaks, and accessories are final sale.
Do NOT ship returns to the store. Please indicate your five digit order number on the return shipping label. Please remove or cover all old shipping labels. Please ship all returns to:
Paddle Gear
10105 243A St.
Maple Ridge, BC
V2W1W8
Canada
How do I check the status of my order?
All orders ship via courier, usually Purolator, UPS, or FedEx. All orders to PO boxes ship via Canada Post Expedited. Shipping times within BC are typically 1-3 business days. Central and eastern Canada can be up to 8 business days but average 2-4 business days. Shipping via Canada Post usually requires 1-2 extra business days.
When your order has shipped, you will receive an email notification which will include a tracking number. Large items shipped as freight such as hardboards will not receive a tracking number. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at will@paddlegear.ca with your name and order number, and we will look into it for you.
