All inflatable SUPs may be returned for a full refund or exchanged within 7 days of purchase if THE BOX IS SEALED AND UNOPENED. For online orders that have shipped, the customer is responsible for paying for and shipping the product back.
All Other Inflatable Products
All other inflatable products including tubes, boats, and kayaks are final sale.
Hardboards and Kayaks
No returns on hardboards or kayaks. Exchanges are dealt with on a case by case basis. Generally, if the product still looks more or less brand new, it can be exchanged. Any price difference will then be paid or refunded. The customer is responsible for bringing the product in to our warehouse for the exchange. All inflatable kayaks and boats are final sale.
Bikes / Ebikes
All bikes and ebikes are final sale. Occasionally, an exchange will be permitted if the bike is clearly not suitable to the rider. These situations are dealt with on a case by case basis.
IN THE EVENT OF AN EBIKE WARRANTY CLAIM, PLEASE CONTACT:
Janobike Motors LTD 604 371 3695 (call or text), or email Sales@Janobikemotors.com
All accessories are final sale.
Note: Refunds for online payments typically take 10-15 business days to process.