I ordered two used paddle boards online. A day or two later, I got an email from the team at Paddle Gear stating that they oversold the boards I purchased. Instead of simply refunding my order, they offered a free upgrade to two new boards. When I called the team at Paddle Gear to discuss the upgrade in more detail, they provided valuable information on buying used vs new, different brands, and their experiences. Overall, it was a great experience and I will be recommending them to my friends and family.